Shipping policy

Shipping Policy

Karla Medina Designs · karlamedina.com

Thank you for shopping with Karla Medina Designs! Here is everything you need to know about how we get your order to you.

Where we ship

We currently ship to addresses within the United States, including P.O. boxes and APO/FPO addresses. We do not ship internationally at this time — if you are outside the US and would love one of our pieces, contact us at sales@karlamedina.com and we will let you know if we can help.

Processing time

Orders are carefully packed and handed to the carrier within 2–4 business days of your purchase (business days are Monday–Friday, excluding US holidays). During peak seasons and promotional periods, processing may take a little longer — we will let you know if that is the case with your order.

Shipping rates and delivery times

Shipping costs are calculated by the carrier at checkout based on your address and the weight and size of your order. You will see the exact cost before you pay — no surprises.

Once your order ships, typical delivery times within the US are 3–8 business days depending on the carrier and your location. Please note that delivery estimates are provided by the carrier and are not guaranteed.

Tracking

As soon as your order ships, you will receive a confirmation email with a tracking number so you can follow your package every step of the way. If you do not see it within a few days of ordering, check your spam folder — or reach out and we will resend it.

Damaged in transit

Many of our pieces are ceramic and glass, and while we pack every order with great care, transit damage can occasionally happen. If your order arrives damaged, please contact us within 5 days of delivery at sales@karlamedina.com with your order number and photos of the damaged item and packaging. We will make it right with a replacement or refund at no cost to you.

Lost or delayed packages

If your tracking shows no movement for more than 7 days, or your package is marked delivered but has not arrived, contact us and we will open an inquiry with the carrier. Please allow a few days for carrier investigations — most packages turn up quickly.

Address accuracy

Please double-check your shipping address at checkout. We are not responsible for orders shipped to an incorrect address provided at the time of purchase. If you notice an error, email us as soon as possible — if the order has not yet shipped, we will gladly update it.

Order changes and cancellations

Need to change or cancel an order? Contact us as quickly as possible at sales@karlamedina.com. If your order has not yet shipped, we will do our best to accommodate the change.